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General FAQs

Frequently Asked Questions

What payment options do you accept?

We take credit/debit cards – MasterCard, Visa, Amex, Paypal or EFT bank transfer. You can also apply for a credit account and receive 30-day trading terms. Simply set up a login then follow the prompts on the Account page.

Does Blackwoods Xpress keep my credit card details?

No, we don’t retain credit card details, only address and contact numbers are kept in our system.

How do I open a 30-day trading account?

Simply sign up or login then follow the prompts on the Account page.

Can I order over the phone?

Yes, you can order over the phone between 7:00 - 6:00pm AEST Monday - Friday, or order anytime online.

Where is Blackwoods Xpress located?

Our head office is in Sydney, and we have distribution centres across the country stocked full of products in Sydney, Melbourne, Brisbane and Perth.

Can I pick up my order from a Blackwoods branch?

No, pick up is not available. All orders through Blackwoods Xpress are for delivery only.

Do you offer same day delivery?

If you order before 12pm, we offer same day despatch. Blackwoods Xpress cannot guarantee same day delivery, however, if you have a special requirement, please call us when you place your order.

Will you ship to PO Box addresses?

We don’t usually send to PO Boxes, but can if required. Please call us to arrange.

How do you estimate delivery charges?

Delivery is based on your location and the weight/dimensions of the items you are ordering. For more information, click here.

Do you offer Saturday delivery?

No, we do not offer delivery on weekends or public holidays.

Does Blackwoods Xpress have an ABN? Will I receive a tax invoice?

Yes Blackwoods Xpress has an ABN, which is not the same as the Blackwoods ABN. The Blackwoods Xpress ABN is: 99 161 187 391. A tax invoice will be emailed to you as soon as the order is placed on the website.

Do you provide quotes and pro forma invoices?

Yes, we can provide both a quote and a pro forma invoice. Please call us to arrange.

How do I unsubscribe from Blackwoods Xpress marketing emails?

We aim to keep you up to date with useful and relevant to help you run your business smoothly and efficiently. If you don’t want to receive marketing emails from us, simply click on the unsubscribe option at the bottom of a Blackwoods Xpress email you receive. While you won’t receive further promotional emails, we will continue to send you important information about your purchases with us.